Gambling at plus88 should be an enjoyable form of entertainment — nothing more. We provide every Malaysian member with the tools, information, and support needed to keep it that way. If it ever stops being fun, we are here to help you take control.
At plus88, we believe the best gaming platforms are not the ones that maximise playing time at any cost — they are the ones that help their members stay in control. Every Malaysian player deserves to enjoy live casino games, EPL and Liga Super Malaysia sports betting, or slots as form of leisure, with the confidence that guardrails exist if they ever need them.
Responsible gambling is not a checkbox on our compliance list. It is embedded into how plus88 operates: from the age verification step during registration, to the tools available in every member's account dashboard, to the way our support team is trained to respond to players showing signs of distress.
We enforce a strict minimum age of 21 years across all account registrations and withdrawals. This is non-negotiable. We also work alongside Malaysian and international responsible gambling organisations to ensure our practices keep pace with best-in-class standards for player protection.
All of the following tools are available free of charge from your Account dashboard. You do not need to speak with support to activate most of them — though our team is always ready to assist.
Set a maximum deposit amount per day, per week, or per month. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period to protect you from impulsive decisions made in the moment.
Define the maximum amount you are comfortable losing within a given period. When your loss limit is reached, further wagers are blocked until the limit period resets or you choose to adjust your threshold.
Set a maximum duration for each gaming session. When the timer expires, you will receive a clear notification and be asked to confirm whether you wish to continue. This encourages regular breaks and keeps sessions intentional.
Request a temporary pause on your Account for a defined period — from 24 hours to a maximum of six weeks. During a cooling-off period, you cannot log in, deposit, or wager. The period cannot be shortened once set.
If you need a longer break or want to stop gambling entirely, self-exclusion closes your Account for a minimum of six months or permanently. Self-excluded accounts will not receive promotional communications and cannot be reopened during the exclusion period.
Enable in-session pop-up reminders at intervals you choose (every 30, 60, or 90 minutes). Each reminder shows how long your current session has been and how much you have wagered, giving you a clear picture before decide to continue.
| Limit Type | Period | How to Set | Reduction Timing | Increase Timing |
|---|---|---|---|---|
| Daily Deposit Limit | 24-hour rolling period | Account Settings | Instant | 24-hour cooling-off |
| Weekly Deposit Limit | 7-day rolling period | Account Settings | Instant | 24-hour cooling-off |
| Monthly Deposit Limit | 30-day rolling period | Account Settings | Instant | 24-hour cooling-off |
| Loss Limit (Daily) | 24-hour rolling period | Account Settings | Instant | 24-hour cooling-off |
| Session Duration Limit | Per session | Account Settings | Instant | Immediate (no cooling-off) |
All limits are set in Malaysian Ringgit (MYR). If you need assistance setting any limit, our support team is available via live chat (08:00–02:00 MYT) or email at [email protected].
Problem gambling rarely starts with an obvious moment. It tends to develop gradually. These are the signs worth paying attention to — in yourself or in someone you care about.
Consistently wagering money set aside for essential expenses — rent, groceries, utilities, or loan repayments — is a clear signal that gambling has shifted from entertainment to problem behaviour.
Returning to gamble specifically to recover money already lost, rather than for leisure, is one of the most well-documented patterns of problem gambling. It almost always escalates losses further.
Hiding how much time or money is being spent gambling from family members, close friends, or a partner is a sign that you may sense the behaviour has become harmful.
Making sincere attempts to reduce or stop gambling and finding that you are unable to follow through is a significant warning sign that warants professional support.
Using gambling as a primary coping mechanism for stress, anxiety, depression, or loneliness — rather than as recreation — is associated with faster escalation to problem gambling levels.
When gambling sessions regularly take priority over work, family time, social commitments, or personal health, it is a sign that the activity has moved beyond healthy recreational boundaries.
If you answer "Yes" to two or more of the following, we strongly encourage you to reach out to our support team or one of the support organisations listed below.
If you answered yes to any of the above: Please reach out. You can contact our support team directly, activate self-exclusion or cooling-off period via your Account settings, or contact one of the independent organisations listed in the Support Resources section below. Taking this step is a sign of strength, not weakness.
Self-exclusion is the process of voluntarily closing your Account and blocking access to plus88 for a defined period. There is no fee, no waiting period, and no pressure — your request will be honoured immediately.
Once self-excluded, plus88 will:
Access your Account on the plus88 Platform. If you are already logged in, navigate to your Account settings directly.
Under your Account settings, find the "Responsible Gambling" or "Player Protection" section. All tools including self-exclusion are listed here.
Choose your preferred exclusion duration — from six months to permanent. Read the terms of exclusion and confirm your selection.
For security purposes, you will be asked to verify your identity before the exclusion is activated. This ensures no one can self-exclude your Account without your knowledge.
Your Account is closed instantly. You will receive an email confirmation. Your balance, if any, will be returned to your registered withdrawal method within standard processing times.
If you prefer, you can request self-exclusion by contacting our support team via live chat or at [email protected]. State "Self-Exclusion Request" in your message and a team member will assist you promptly, with no questions asked.
The following organisations provide free, confidential support for individuals and families affected by problem gambling in Malaysia and beyond. plus88 encourages any member who needs help to reach out.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides free, confidential support for individuals experiencing social welfare issues including gambling-related distress.
A volunteer-run emotional support service for anyone in distress, including those dealing with the anxiety, depression, or relationship strain that can accompany problem gambling.
A leading international provider of support, information, and counseling for problem gamblers and those affected by someone else's gambling. Offers online resources and chat support accessible to Malaysian players.
A peer-support fellowship of individuals who share their experiences to help each other recover from gambling problems. Meetings are available in-person and online, including groups accessible from major Malaysian cities such as Kuala Lumpur and Penang.
The Ministry of Health Malaysia operates mental health support services through public hospitals and community mental health centres across the country, including Kuala Lumpur, Johor Bahru, and Shah Alam.
Our dedicated player protection team is trained to respond to responsible gambling concerns with empathy and discretion. Contact us anytime via live chat on the Platform or by email — mention "Player Protection" for priority handling.
plus88 enforces a minimum age requirement of21 years for all Members, in line with responsible gambling standards applicable to casino-style gaming. This is verified at registration using government-issued identification (Malaysian MyKad or passport) and again at the point of withdrawal through our KYC process.
Any Account found to belong to a person under 21 will be immediately suspended, all associated funds will be voided, and the matter may be reported to relevant authorities. If you suspect a minor has access to your Account or is attempting to register, please contact us immediately at [email protected].
Our tools are always available, our team is always ready, and our commitment to your wellbeing never expires. Play for fun, set your limits, and know when to step back. For players aged 21 and above only.
If you need immediate help: Talian Kasih 15999 · Befrienders KL 03-7627 2929 · MOH 1800-88-8694